Were thrilled with the latest release of cisco unified contact center express uccx 12, that is packed with a lot of new features and enhancements, that will enable you to deliver an even more superior customer experience within this blog post, we will deep dive into some of the latest features of cisco uccx, while there are many new enhancements, we will focus on the below within this. Cisco unified ip phones for cisco finesse ip phone agent fn 4,8 cisco unified ip phones for cisco finesse fn 1,2 cisco ip phone 7811 fn6 cisco ip phone 6941. Cisco has released software updates that address this vulnerability. Cisco unified contact center express uccx or unified ccx and cisco unified ip interactive voice response unified ipivr contain a directory traversal vulnerability that may allow a remote, unauthenticated attacker to retrieve arbitrary files from the filesystem.
Excellent good average fair poor this document solved my. This integration has been tested with and is supported for. The current uccx compatibility matrix lists cad 10. Do we need to follow the compatibility matrix of uccx 11. Fn3 unified ccx supports cisco jabber as an agent device for voice and video interactions. Cisco unified contact center express uccx is a complete contact center in a box. Or do we need to follow the csr compatibility matrix, wherein we need to upgrade also the cucm and cuc from 10. To see the supported wan edge versions for your version of the sdwan controller, see the compatibility matrix section in the release notes. Cisco uccx tools and resources resources tools answer file generator cisco unified communications compatibility tool cisco unified communications sizing tool can be used for uccx. For home agents, set jabber to extend mode so that the agents can select or edit the remote destination number. Download the case study to learn about how that decision transformed their workflow and ultimately saved them a lot of money.
The cisco mobile supervisor application is withdrawn from the cisco app store. Cisco unified cme and cisco ios software version compatibility matrix cisco unified communications manager express cisco systems. No questions about how to get cisco software without a service contract. Nice engage achieves cisco compatibility certification. Cisco unified communications manager software compatibility matrix cisco unifi. Cisco unified ip phones that support the builtinbridge bib. Only certified professionals can deal with its rich functionality. The ability for the finesse agent desktop to handle inbound email. This overview will cover descriptions of the product, compatibility, and hardware and software options, architecture, and sizing and ordering tools. Cisco unified crm connector for peoplesoft, salesforce and microsoft dynamics crm supports 7. Cisco unified contact center express uccx easy to deploy and use, cisco unified contact centre express delivers a highly secure, available, virtual, and sophisticated customer interaction management solution for up to 400 agents.
Review the cisco uccx installation and configuration guide, the administrator guide, and the hardware and system software specifications. Disable the backup process until an update is done to fix the issue. I also wish there was another product we could use, but i highly doubt cisco will produce it since they make money off of people becoming specialized with their software. While integrating uccx with an unsupported cucm might work, there would be no guarrantees that such integrations would be free from errors. Saas is leader in cloud contact center software, helping organizations around the globe create customer. The cisco solution partner program, part of the cisco partner ecosystem, unites cisco with thirdparty independent hardware and software vendors to deliver integrated solutions to joint customers. Cisco unified contact center express uccx mindsight. For the supported software versions of the products used with cisco remote expert mobile, see the cisco contact center solutions and unified communications. Farlon ucc desktop will help you harness the skills already in your call center and help you deliver great customer service. After the switch version process is successfully completed on both nodes, rerun the cisco unified ccx desktop client configuration tool from tools plugins cisco unified ccx desktop suites in unified ccx application administration. Cisco unified cme and cisco ios software version compatibility matrix. Cisco does not provide support for cisco mobile supervisor deployments. Customer guide to cisco uccx integrations 2 customer guide to cisco uccx integrations revision march 2016 about incontact incontact nasdaq.
Nevertheless, dozens of software vendors develop products that empower cucm cisco unified communications manager functionality with. I work at an msp where we support cisco uc uccx ucce, ucsesxi, iosiosxe devices and often when i am troubleshooting issues with call recording, for example, i own the issue from the ucm perspective. The cisco compatible extensions ccx specification describes a list of functional extensions to the ieee 802. Before upgrading the system to su4, check to make sure uccx is compatible with the cucm, which can be verified at the following. Refer cisco sdaccess product compatibility matrix for releases earlier than cisco dna center release 1. Windows 10 compatibility check for cisco uccx script. All aboard cisco uccx 12 whats new in cisco uccx 12. Bug details include full description including symptoms, conditions and workarounds. Cisco unified contact center express directory traversal.
There are no workarounds that mitigate this vulnerability. Provide a complete description of the cisco unified ccx installation process, the configuration required with an overview of most common configuration web pages, and describe the call flow. Unified ccx supports cisco jabber for windows as an agent device only for voice interaction. The ability to run both finesse and cad at the same time a configuration thats not available in cisco s uccx 10.
Cisco unified contact center express compatibility information. Cisco unified communications manager callmanager is the leading ip pbx in the worldwide market. Contact center and rem compatibility information is not published on the ucc compatibility matrices or the rem configuration documentation for rem and ucc 11. Cisco unified communications manager, compliance recordingquality management. This specification is cisco proprietary and a device manufacturer requires a cisco license agreement in order to develop mobile devices with this technology. Deploying cisco unified contact centre express courses. For ucm compatibility for these pgs, see the ucm compatibility guide.
And of course, cisco wont talk to you when you raise a support ticket if they find out this is. It delivers call routing, management, and administration features, and is designed for businesses ranging from very small to enterprise branch offices up to 400 agents. Bug details contain sensitive information and therefore require a cisco. The latest versions of firefox and chrome seem to have fixed the logjam vulnerability which is causing issues logging into the ccx admin page. Cisco ccnp ccie collaboration voice lab vmware images. Here are some redirects to popular content migrated from docwiki. This item is a complete workingtested vmware images of cisco cucm publisher and subscriber, cisco unity connection voice messaging, cisco unified contact center express uccx, cisco im and presence server and windows server 2008 for active directory ldap integration and dns. Cisco unified contact center express compatibility. As a preferred solution partner, nice has achieved cisco compatibility certification on at least one solution, and can provide its customers with 24. These documents address server, agent computer, and telephone hardware requirements and restrictions that cisco recommends. Technical cisco content is now found at cisco community, cisco.
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